Such perks are no longer enough to keep all the workers happy. Starbucks’ pay doesn’t come close to matching the workload it requires, complain some staff. Says Carrie Shay, a former store manager in West Hollywood, California: “If I were making a decent living, I’d still be there.” Shay, one of the plaintiffs in the suit against the company, says she earned $32,000 a year to run a store with 10 to 15 part-time employees. She hired employees, managed their schedules, and monitored the store’s weekly profi t-and-loss statement. But she was also expected to put in signifi cant time behind the counter and had to sign an affi davit pledging to work up to 20 hours of overtime a week without extra pay—a requirement the company has dropped since the settlement.