Primary Duties
1. To provide courteous and efficient service and, where possible, to comply with each and every guest request.
2. To greet all guest in a courteous and friendly manner i.e. always with a smile.
3. To be able to operate the computer system and maintain computer discipline at all times.
4. To sell accommodation in such a manner so as to maximise revenue and occupancy. Always up selling i.e. try to sell the more expensive rooms.
5. To assign rooms for arriving guests. Special attention is to be given to repeating guests with special requests.
6. To check in guests according to the procedure.
7. To handle room keys according to the procedures.
8. To take room reservation at the counter or on the telephone.
9. To work closely with the Housekeeping Department. Informs Housekeeping of early check-ins or late check-outs.
10. To prepare welcome cards, folders and all relevant materials for FIT guests and groups before their arrival.
11. To handle all mails, telexes, messages, packages, flowers, gifts and other items for guests.
12. To relocate guest to another property of the same standard when all our rooms are sold-out.
13. To verify rooms status from Housekeeper's discrepancy report.
14. To grant credit and process credit card according to company policies and procedures.
15. To post outlet charges which are not updated to the room accounts as soon as they are received.
16. To receive and post to the appropriate folio all cash received in payment of room accounts.
17. To have proper records and post to the appropriate folios for all payments of room accounts. This includes credit card charges, city ledger charges and cash.
18. To assign safety deposit boxes to guests and observe proper procedure on key control, entry and release of boxes.
19. To carry out foreign currency transactions according to established procedures and policies.
20. To check out guests.
21. To be discreet when giving guest's names and room numbers over the counter or through telephone conversations.
22. To perform other related duties as assign by the immediate supervisor.
Note: The Management reserves the right to alter or nullify all descriptions mentioned above or to add or replace them on reasonable busines
Primary Duties
1. To provide courteous and efficient service and, where possible, to comply with each and every guest request.
2. To greet all guest in a courteous and friendly manner i.e. always with a smile.
3. To be able to operate the computer system and maintain computer discipline at all times.
4. To sell accommodation in such a manner so as to maximise revenue and occupancy. Always up selling i.e. try to sell the more expensive rooms.
5. To assign rooms for arriving guests. Special attention is to be given to repeating guests with special requests.
6. To check in guests according to the procedure.
7. To handle room keys according to the procedures.
8. To take room reservation at the counter or on the telephone.
9. To work closely with the Housekeeping Department. Informs Housekeeping of early check-ins or late check-outs.
10. To prepare welcome cards, folders and all relevant materials for FIT guests and groups before their arrival.
11. To handle all mails, telexes, messages, packages, flowers, gifts and other items for guests.
12. To relocate guest to another property of the same standard when all our rooms are sold-out.
13. To verify rooms status from Housekeeper's discrepancy report.
14. To grant credit and process credit card according to company policies and procedures.
15. To post outlet charges which are not updated to the room accounts as soon as they are received.
16. To receive and post to the appropriate folio all cash received in payment of room accounts.
17. To have proper records and post to the appropriate folios for all payments of room accounts. This includes credit card charges, city ledger charges and cash.
18. To assign safety deposit boxes to guests and observe proper procedure on key control, entry and release of boxes.
19. To carry out foreign currency transactions according to established procedures and policies.
20. To check out guests.
21. To be discreet when giving guest's names and room numbers over the counter or through telephone conversations.
22. To perform other related duties as assign by the immediate supervisor.
Note: The Management reserves the right to alter or nullify all descriptions mentioned above or to add or replace them on reasonable busines
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