We got info from our Export/Import person, that your package is now stuck in our Indo custom because they detected in your Invoice that you put the content name of your package is “paper samples” (there is word ‘paper’ there), and they are now requesting the ‘forest permit’ (which it should be proceed & issued by our Indo government)
Fyi, our Indo custom is now very strict to check all product made by wood, and/or forest product and its alternative, which entry to Indo Country.
We also just checked from our consultant, and got bad info that we need around 3 months to process this “forest permit” in order we can release your below package.
We are now trying to negotiate with DHL. However, for the worst case, this package maybe will send back to you again.
And, we are thinking here, if this package will send back to you again, so you can try to re-send it again to Indo, BUT you need to change your Invoice Letter with do NOT put word “paper” & word “Box”, and you can change it with the actual name follow by item code, example: Ecco EC1XD16, Lacoste OCN, etc..etc…. just put brand name & item code only are enough…hope it can be OK then.
Let me know if there is a need further info/clarification