Dear Khun Kay,
Sorry for late reply as this has been raised to the concerned party and worked internal to see if we could have room to arrange any discount.
Please be advised each points as following;-
1. Confirm that Damaged charge for Container No. MSKU5159120 is under B/L 565883371 ka.
2. Already investigated and discussed for commercial; however, this is the actual cost based on the case so regret that we’re unable to make the discount or waive for this case.
3. We normally issue Invoice to Consignee, not 3rd party; however, the damaged charge will be same amount (Revised invoice is being proceeded).
4. Kindly advise whether this charge can be deducted from Container Deposit for B/L MCC669550 instead of B/L 565883371 or not since Container Deposit for B/L 565883371 already refunded to you with full amount of 10,000 THB ka.
5. In case we deduct Damaged Charge for B/L 565883371 with Deposit of B/L MSKU5159120, Refund amount will be 13,640 THB ( 20,000 – 6,360 ) ka. Otherwise, Damaged Charge has to be settled separately ka.
Looking forward to receiving your feedback ka.