I think customer service policy is good but I paid for something or anything , I should have been the best thing. I understand your meaning. "Paintwork is done partially by hand and therefore each product may differ slightly and there is a limitation on the quality" That means the product is not quality. if that is the limitation on the quality is real , why the first area between hand not scratch or glue same it the claim part after your sent it to me.
if every part is scratch in the same area that makes me feel good and accept your decisions than this. I regret this decision, and to think that I was wrong to trust in your company, too. thank you