Each team provides the customer with a single point of contact for all service related issues so that all DHL customers are provided with the most support. It offers expertise through relationships and increases efficiency and accountability. This helps an organization to give the kind of customer satisfaction that is required. It lays down very high standards for customer service and increases its value to the customer. It assesses a customer’s shipping requirements and then develops a plan to cater to it. It provides the best shipping services to meet customer requirements and ensures timely response and easy access to DHL’s shipping solutions.