3.1 Passengers/Users
Passengers/users are basically clients and customers who receive the services offered at transit
transfer facilities and, as such, they will likely have specific requirements they would like to be
satisfied when they use such facilities. Passengers/users’ requirements should be given major
attention and priority over other requirements in designing transfer facilities because such
requirements are a significant contributor to and determinant of users’ choice of travel mode
(Committee on Intermodal Transfer Facilities 1974). Transit users’ main requirements for
transfer facilities are related to the ease in use of facilities for making transfers. Some of their
major requirements include: 1) minimum transfer time and distance, 2) convenience, 3) comfort,
and 4) safety and security (Table 1) (Vuchic and Kikuchi 1974).