report that in a utilitarian service setting, the effect of a functional component of an experience is stronger than the emotional component. However, the role of the emotional component of the experience is reported to be strong in a hedonic service context, but limited in a utilitarian context. Indeed, task-oriented shopping environments might not easily generate positive feelings among shoppers compared to hedonic/recreational purpose shopping environments. This study examines the role of emotions in the context of particular professional service firms such as optometry clinics. The particularity of the latter, compared to other services and retailing settings, resides in providing professional/medical services (i.e., examination of eyes’ health and vision status) and selling products (eyeglasses, lenses, etc.).