• Get the recommendations from the CORT
• Open the logbook at the earliest
• Inform staff of the death of a guest
Keep factual
• Record in the log book the guests and staff’s stories
Make a note of their details, including full name, address and telephone number(s)
Use the report record sheet, if necessary
• Information of the guest’s family by the police (if legally required by the national regulation), or by the Hotel Manager:
o If necessary, coordinate with the tour operator which sold the trip
o Assuming the guest is a foreigner, if he/she cannot make the call personally, the GM informs the appropriate consulate or embassy which will then contact the employee's family
o In every case, the family should be given a direct phone number to contact the GM without being transferred via reception
o Be factual when giving information
• Offer counselling to any guests or member of staff that may need it. It is recommended to maintain any evidence of offers of assistance