24. The director of sales asks for a count of customers grouped in descending numerical rank by (1) the number of orders they place during a single year and (2) the dollar amounts of the average order. The visual format of these two pieces of information is most likely to be a
A. Fishbone (Ishikawa) diagram.
B. Cost of quality report.
C. Kaizen diagram.
D. Pareto diagram.
ANSWER (D) is correct.
REQUIRED: The best visual format used to display the values of two independent variables.
DISCUSSION: A Pareto diagram (also known as 80:20 analysis) displays the values of an independent variable such that managers can quickly identify areas most in need of attention.
Answer (A) is incorrect. A fishbone diagram is useful for determining the unknown causes of problems, not for stratifying quality variables.
Answer (B) is incorrect. The contents of a cost of quality report are stated in monetary terms. This report is not helpful for stratifying quantifiable variables.
Answer (C) is incorrect. Kaizen diagram is not a meaningful term in this context.