• You have been in the surfacing business for fifteen years and your company has a good reputation locally.
• You accept that there are depressions in the car park. In a telephone conversation with Pat Meek you agreed to send a crew to investigate. You advised Pat that the depressions should be clearly marked.
• Before you could send a crew, John Evans had his accident and Falcon Consulting lodged their claim. Since then, you have done nothing.
• You do not believe that you should be held responsible for the accident to John Evans.