Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. There are many causes for conflict in any work setting. Some of the primary causes are poor communication. Poor Performance is when one or more individuals within a work unit are not performing and this is not addressed, conflict is inevitable. Arriving at a positive resolution of conflict is always the ultimate goal. In resolving conflict, it is important to make sure you do the following. Clearly articulate the causes of the conflict, openly acknowledging there will be differing perceptions of the problems. Make a clear statement of why you want the conflict resolved and reasons to work on conflict. Communication of how you want the conflict resolved. Address the issues face-to-face (notes, email correspondence, memos are not a productive way to resolve differences). People spend at least 8 hours a day in their workplaces. In trying to resolve conflict, it is important to address specific behaviors and situations if change is to take place. In the resolution of a conflict. Our emotions should not interfere with arriving at a productive resolution.