In a twist during the research one hotel manager interviewed mentioned that they are considering taking back an internal housekeeping department. This was a shock as the hotel has had outsourced housekeeping for many years. The reasons for this were the quality of the service and the communication and cooperation between the two companies. This also shows that money, cost and profit are not the only reasons to outsource. More important to companies are the other influences such as trust, relationship, quality and communication. Without any of these the working environment will not be a healthy, productive one.