1.(Lives to serve). Really understands that service is everything. Identifies problems, analyzes root causes and takes action (or escalates to manager). Will not walk away from an issue.
2.(Always looks for growth).Treats the customer as the most important thing (but is willing to give honest feedback to them when required). Always suggesting opportunities for growth and sees growth as an important part of their role.
3.(Proud to be a leader).Takes ownership. Shows leadership despite their level and demonstrates they are serving the frontline. Builds trust and inspires others to act in the best way possible. Communicates effectively and honestly. Manages good and bad performance appropriately.