Satisfaction Guaranteed. You need only to contact us within 14 days of delivery if you would like to make a return or if there is a problem with your order. If we sent the wrong item or if the item is defective we would be happy to offer full refund, an exchange or a merchandise credit. However, we cannot offer much help if you purchase an item that is not the correct size for you so please be sure you know the length, size and diameter of the bracelet, necklace or earrings that is best for you before bidding. (It's important to read all of the information provided in the auction description before bidding)