Generally, it can be stated that the companies which
implement the principles and practises of TQM can improve
their key results, strengthening the value of knowledge. To
achieve this they will have to implement process methodology
and maintain fluid and confident relationships with their main
suppliers and partners. More specifically, the top management
must provide a context in which the workers and partners
participate in the design, development, implementation and
continuous improvement of the key processes. In addition,
policy and strategy must be communicated and deployed by
means of a scheme of key processes which includes the transfer
and application of the strategic knowledge for the company.