Appendix A
-
Standard Warranty Clause
1)
Warranty is extended to the machinery supplied by us ONLY against manufacturing
defects provided that machinery supplied are installed by your train technicians based
on o
ur installation guide or by our technicians.
2)
Spare parts for replacement will be provided ONLY for defects arising from normal
usage of proce
ssing for a period of six (6
) month
s from the date of commissioning
or
Nine (9
) months from the date of delivery wh
ichever comes first.
3)
Any defect caused shall notify us within 48 hours by fax or email and subsequently to
be confirmed in writing & forwarded to us by prepaid registered post/courier service.
4)
New parts for replacing the defective parts will be sent free o
f charge FOB Port Klang
and within Malaysia.
5)
All defect parts after dismantled to be kept by you until our inspection or otherwise the
replacement items will be charged accordingly.
6)
Technician
will
be
sent
for
rectifying
of
the
defective
part
upon
Buyer’s
request within
the warranty time stated, seller will bear the cost of travel from and to Thailand and
Malaysia. Foods, and accommodation and local transport will be paid by customer for
the technician.
7)
Upon Buyer request of technician, seller must arrange
the technician to Thailand within
14 days from the email notification
Under the following circumstances, spare parts supplied will be chargeable even within the
warranty period:
-
Abnormal wear and tear of the machinery parts arising from the machine
that h
as been subjected to mishandling, misuse or negligence in term of maintenance
wise.
The defect is caused by lighting, Fire, natural disasters, abnormal voltage of power
supply or generator.