Russo and his team evaluated and modified the buying process to meet the desired format of the customers, but he fell it would also be critical to increase the campus awareness of each new service. Russo also wanted to communicate the staff’s knowledge and professionalism. He and two key staff members are currently taking certification training to become certified purchasing Managers. Raising the bar higher, Russo has set sights on attaining the new certified professional in Supply Management {CPSM} designation.