Pls arrange for the PCB to be returned to Excetek and let’s see what happens next. You can try to ask them to provide a DHL account, if not HSM will pay for the freight charges.
As for the customer pls inform that until final confirmation concerning warranty or not they will have to pay for this part. Meaning they should issue a PO but we will not invoice until having a final answer from the factory. Siraset, pls handle this.