3. Scope of work:
I am a ground operation supporter officer for assist Bags team to complete the flight. My internship period start from 3rd August – 30th October 2015. The total work hours are 600 hours. They have 3 trainee teams for work there are X1, X2 and X3 team. I’m in X1. My schedule is working 4 days and 2 days off. Two day first I have to work in morning time (4.30-16.00 a.m.) and last two days in have to work in night time (17.00 p.m. – 03.00 a.m.).
My duty are prepared the line and the area for welcome passenger when they are come to check-in, Joining to briefing information about flight data, special case and so on, guide passengers come to check-in correct counter, give information to passengers when they have questions, go inside the gate to assist Bags team boarding passengers, find out passengers left in the final call moment.