Dear Khun Chan,
Thank you for your email and sorry for the inconvenience that you got it on yesterday evening. I have investigated my staffs what happened. Khun Pranee (Duty Manager) said that on that time our bellmans were very busy at the same time. However we should be manage and control staffs working. I do apologise and sorry again. I will brief my team and remind them as your email below.
Thank you for your kind attention.
Best Regards,