Drive Outstanding Results 50%
1. GEI Loyalty Composite score improvement to achieve at least 8.2
1. Loyalty Composite of SPG at 8.0%
2. Driver of disappointment ( being responsiveness to my need) 10%
3. All operational departments to implement SMART Plan to increase concerned GEI score and to reduce drivers of disappointment. To hold monthly meeting with minutes and action plan.
2. Control and stay within Departmental Spending per Cover as per Budget (Operating Supplies)
3. To manage working roster & clear outstanding A/L, PH, CDO to be complete within year 2014 for all steward talent