A recently conducted survey by Gartner
Research indicated that about two-thirds of the average corporate IT
staffing budget goes towards routine support and maintenance
activities [21],
which does seem anachronistic in an age of globalizedand cutthroat competition — as the CEO of a cloud platform provider
commented recently, “If you woke up this morning and read in The
Wall Street Journal that, say, Overstock.com has stopped using UPS
and FedEx and the U.S. mail, and had bought fleets of trucks and
started leasing airport hubs and delivering products themselves, you
would say they were out of their minds