Subject; The request for processing and countermeasure of your defect item
Dear our business partner,
Thank you for your daily cooperation.
Concerning title above, unfortunately we find the quality problem on your delivered item as attached.
You are requested to make an action based on the instruction below.
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Please submit the document of “Corrective & Preventive action” to us ( purchasing department )
for the trouble mentioned in attached file by the due date.
1. The non-conforming products are needed to be collected within 14 days after receiving “Reject Report (RJP)” or “Part Return to Supplier” from the MACO.
2. Supplier shall replace the non-conforming products in accordance with the request from MACO without any delay.
3. I n the event that the Supplier misses collecting the products within 14 days after receiving Reject report or Part Return, MACO may remove and ship the products to the supplier. In such case, all of expense relating with the treatment will be charged to the supplier.
4. In the event that Supplier misses replacing the non-conforming products with the time designated by MACO, the supplier shall be responsible for all of loss caused by the fault.
5. All of expense incurred by product quality issue should be charged to supplier.
If you have any questions and problems, please contact the following section.
a) General matters; The sender of this e-mail
b) Quality matters ; QC staff windows contact. (The organization of Quality Control Section from http://www.vip.maco.co.th/ or http://www.hsf.maco.co.th/)