Knowledge management is the planning, organizing, motivating, and controlling of people, processes
and systems in the organization to ensure that its knowledge-related assets are improved
and effectively employed. Knowledge-related assets include knowledge in the form of printed
documents such as patents and manuals, knowledge stored in electronic repositories such as a
“best-practices” database, employees’ knowledge about the best way to do their jobs, knowledge
that is held by teams who have been working on focused problems and knowledge that is embedded
in the organization’s products, processes and relationships