so after waiting 14 days for the UK border agency to even acknowledge the letter of complaint against the visa refusal decision, I went back on to the website to discover I actually needed to contact a Appeals Tribunal instead. 14 days wasted. anyway, a phone call today following a recorded delivery letter and some woman telling me I didn't include "forms" and the refusal form (which I don't have) in the letter, and i have 28 days to appeal or I need to complete section 3 and explain why it is late. anyway, the form is a PDF so no probs I can type in the information. But, there's a fee for doing the appeal. I suspect our friend who had the same problem and went to the tribunal got away lightly, as he said it was free - it isn't with the fees coming in 2011. For an oral meeting with the judge its £140....yes, £140. This is all sounding a little scammy, with the UKBA refusing visas for no reason and keeping the money, HM Courts get more money when you appeal! I have a week or so while i wait for the refusal letter to arrive to decide if I can afford/justify the expense of a tribunal! I am truly f*cked off with all this sh*t...