I have told the client about this information last week. But they could not find the documents with their colleague.
Please find the fastest way to help them to get the container release asap. As we have a plan to visit them and check the goods in this container together. Without your support, we may have to postpone all the meeting.
As the consignee is the person who pay for the freight cost, we believe that they have right to ask for special permission to get the container released without so many condition to guarantee from us, isn’t it?