The purpose of this research is to examine new employee perceptions of quality management. The study is
unique in its examination of employee perception of quality management over a time period which includes new
employee orientation training. Employee perceptions were measured both before and after this training, as well as
one month after the conclusion of employee orientation training. Mandal et al. (1998) note that “companies
committed to TQM (total quality management) invest in training” (p. 88). Bacdayan (2001) concurs: “Training
costs may be justified as a long-term investment in TQM skills at the grassroots level” (p. 596). This paper
examines the results and findings of this study. Based on the results and findings, conclusions are made and
recommendations are presented.