Let us consider an example from a small business showing how SAP Business One provides integration among business processes:
A customer orders a custom-built personal computer.
A production order is created to build the computer.
Materials are purchased for the components of the computer using the procurement process: purchase order, goods receipt PO and A/P invoice.
When the materials are received, they are issued as components to the production order.
The computer is built and we report the item as complete and receive it into finished inventory.
The serialized item is delivered to the customer. When it is issued, the system automatically creates a customer equipment record showing the sale to the customer and a service warranty contract.
If the customer has a future problem, a service call is created.
Based on the service warranty contract, there is a service level agreement for response and resolution time.