Later, Anna found out that Lindholm had sent a letter around to each department informing sales associates that they might be given fewer hours to work if sales did not improve. The following week, Lindholm called Anna into his office and suggested that each sales associate be issued with a code number to record daily sales. Each sales associate would enter her or his sales along with ID number, and at the end of the day, a new computerized register would total every individual’s personal daily sales. Lindholm said that by reviewing the computer printout of individual sales over a period of time, he would be able to determine who the ‘slackers’ were. The sales associates were to be trained to use the new computerized sales register and about the purpose of the daily tally card. They would also be told that a monthly commission would be paid on individual monthly sales, and that those associates who did not meet a minimum sales target would have their hours cut back.
Later, Anna found out that Lindholm had sent a letter around to each department informing sales associates that they might be given fewer hours to work if sales did not improve. The following week, Lindholm called Anna into his office and suggested that each sales associate be issued with a code number to record daily sales. Each sales associate would enter her or his sales along with ID number, and at the end of the day, a new computerized register would total every individual’s personal daily sales. Lindholm said that by reviewing the computer printout of individual sales over a period of time, he would be able to determine who the ‘slackers’ were. The sales associates were to be trained to use the new computerized sales register and about the purpose of the daily tally card. They would also be told that a monthly commission would be paid on individual monthly sales, and that those associates who did not meet a minimum sales target would have their hours cut back.
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