Knowledge management is a process of continually managing knowledge of all kinds and requires a company-wide strategy which comprises policy, implementation, monitoring and evaluation. Such a policy should ensure that knowledge is available when and where needed and can be acquired from external as well an internal sources. Activities such as these have management implications at all organizational levels and functions ; thus culture, people, process and technology have all to be considered. In this, the fact that ‘much information that is used is not in computers but in heads’ needs to be recognized. Indeed, companies are now aware that traditional database structures can hold only a fraction of what is available. This in turn leads to increased emphasis on information and communication technologies (ICTs) and the need to realize that to be accessible information has to be organised in the same way as (or compatibly with) the human brain. This is very important in the case of collecting tacit knowledge. In addition, organizations have to solve the “boundary parado x”, in other words, they must be open to receive information on both an informal and formal basis from the outside. It is difficult, of course, to find solutions and processes which are completely outside individual experience. To be successful, it is necessary to recognize that knowledge as we present it here is a process or set of relationships.