Modest level of client satisfaction and advocacy
When asked about how satisfied HNWIs are with their wealth managers, only a
third in Asia Pacific say they are very satisfied (Figure 4). This level of satisfaction
dropped further to 22% among clients with assets of more than US$10 million at a
global level.
Of another serious concern, just 34% of HNWIs in the region are likely to
recommend their wealth managers to others, this number falls to 23% among
US$10 million+ clients worldwide.