To illustrate what we have been discussing, let us consider the case of Acuvue, and look at what was involved in the development of the IMC plan for the introduction of disposable contact lenses. This is a particularly good case to consider because it involves a somewhat complex decision process where both the patient as consumer and their doctor or eye
care professional are involved. Figure 12.4 offers an overview of the eyeglass lens decision process, and illustrates the interrelationship between patient and doctor considerations. This model reflects what was learned from a BSM, and from it comes the significant touch points. You can see that both the patient and doctor are involved together in making the decision to use disposable contact lenses, and this will clearly require a carefully IMC program.