I think the Co-op is a great organisation, I admire their ethical stance and I was very impressed when they had no issues over horse meat. That’s the sort of company I’d like to be in. I know you need staff who can work shifts, who are good with customers and who will make sure that the shelves are kept stocked and tidy. I really enjoy working with customers, helping them find things, explaining the difference between products and I hate untidy shops. It’s really important to me to be polite and friendly, when I worked in the garage I tried to get every customer to smile before they left! It has been a while since I have done shop work but I don’t think you lose the passion to please the customer and make sure they always come back – I haven’t.