The interviews were used to gather information about how the
DMPs contributed to healthier behavior among patients. We chose
to examine this from the provider perspective because many of the
sites implemented changes that were not necessarily seen by
patients (such as ICT systems) or were broader than the patient
population (such as a community health market). Project
managers (providers) were therefore best positioned to indicate
what processes were in place through the disease management
program (both the work visible to patients and the work often
invisible to patients) to improve patient care.