Refer to our conversion on phone this morning. We are looking for the consulting firm to design the CRM road map which supported business growth and meet our requirements. e would like to you design customer insights which will need-based research and segmentation technique that get to the real drives of shopper behavior and identify the most promising target group included Customer Lifetime Values.
Please find the attached for draft scope of work which you can advise us
1) Review and Critique of PTG existing CRM road map
2) Perform a Technical Assessment
3) Perform an Organization or operation assessment
4) Perform a Business Process Assessment
5) Your Deliverable