5.3. The universal relevance of HRM
Similar to Hoque, this section examines whether hotels that adopt a ‘high HRM
quality-enhancer’ approach are the highest performing hotels within the sample.
Such a finding would suggest that HRM, coupled with an emphasis on quality, holds
universal relevance within the hotel industry. In contrast, if ‘low-HRM cost-reducer’
hotels (focusing on cost reduction or a low HRM approach) are performing equally
effectively, this will imply that a ‘high-HRM quality-enhancer’ approach is not
necessarily universally relevant, and that there is sufficient diversity within product
markets for alternative approaches to business strategy and HRM to prove equally
effective. Hoque (1999) had found evidence to support his claim about the universal
relevance of a ‘high-HRM quality-enhancer’ approach in the UK. Ordered probit
analyses were computed to test the universal relevance hypothesis.
5.3. The universal relevance of HRM
Similar to Hoque, this section examines whether hotels that adopt a ‘high HRM
quality-enhancer’ approach are the highest performing hotels within the sample.
Such a finding would suggest that HRM, coupled with an emphasis on quality, holds
universal relevance within the hotel industry. In contrast, if ‘low-HRM cost-reducer’
hotels (focusing on cost reduction or a low HRM approach) are performing equally
effectively, this will imply that a ‘high-HRM quality-enhancer’ approach is not
necessarily universally relevant, and that there is sufficient diversity within product
markets for alternative approaches to business strategy and HRM to prove equally
effective. Hoque (1999) had found evidence to support his claim about the universal
relevance of a ‘high-HRM quality-enhancer’ approach in the UK. Ordered probit
analyses were computed to test the universal relevance hypothesis.
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