After providing relevant mailing information either by telephone or online, our International Research Group will correspond with the appropriate foreign post and advise you of the results of the inquiry. For inquiries on Priority Mail International items, insured or ordinary parcels, or Registered Mail items, you must allow foreign posts approximately 60 days to research and respond to the International Research Group. When there is a determination that an item has been lost, the International Research Group will mail you a claim packet. The packet will include a letter of instruction on how to complete and submit the claim.
Please accept our sincere apology for any inconvenience this matter may have caused you.