a Culture of Universal Accessibility
Nurtured by SVhk from concept to execution, Diamond Cab is Hong Kong’s first professional, barrier-free taxi service brand. To provide the highest quality of service, Diamond Cab has specially installed wheelchair-accessible electric ramps as well as professional taxi drivers who have received special training on serving wheelchair users.
Social Problem
There are about 160,000 of people with physical disabilities and 900,000 elderly in Hong Kong, of which over 100,000 are estimated to be wheelchair users. People with disabilities in Hong Kong have few options for travelling around the city. Most wheelchair users rely on makeshift vans with poor hygiene, no insurance protection and, most importantly, are illegal.
The Solution
Barrier-Free Vehicles
Diamond Cabs are legally modified multi-purpose vehicles with an electric ramps that allow users to ascend and alight without leaving their wheelchairs, mitigating the risk of injury faced by wheelchair users during travel.
Drivers Professionally Trained to Serve Wheelchair Users
All Diamond Cab drivers have received training on taking care of wheelchair users by professional elderly service providers.
Cross Sector Partnerships
Strategically uniting elderly homes and taxi operators, Diamond Cab has succeeded in creating a sustainable taxi service for wheelchair users.
Social Impact
Providing a Safe Alternative for People with Disabilities
Creating a new option for affordable and accessible transportation for people with disabilities.
Diamond Cab is a truly convenient transportation tool for wheelchair users, who are always immensely grateful and thankful to us. We are so happy to share the joy of the wheelchair users every day!
– Mr Mak, Diamond Cab Driver
Nurturing a More Inclusive City
Arousing pubic awareness on the urgency of creating a barrier-free city for people with disabilities.
Statistics
Over 160 orders placed in first month
Diamond Cab launched with 5 taxis, and aims to expand to over 20 cabs by the end of 2011