Thanks for sharing challenges with us and we are really sorry to understand that item still hasn't arrived. So we got a conclusion that item must be lost on the way.
In order to resolve the challenges you are facing, would you like to accept a USD 1.0 refund?
It would be much appreciated if you don't leave us any negative/neutral feedback since we have tried the best to assist you to resolve the challenges and neither of us wish such things happen.
We sincerely look forwards to hearing from you soon and sorry for any inconvenience caused.