The results of the self-assessment should lead to standards – statements of principles
or values with implications for how a program or service should be delivered – for the
public agency and become a means for monitoring and improving agency outcomes
and service quality. The Appendix is an example of a cultural competency public
agency self-assessment instrument that focuses on a public agency’s physical
environment, materials, resources, communication styles, values and attitudes. Some
other self-assessment instruments include a focus on community knowledge, agency
resources, community connections, and community outreach. There are still other self
assessment instruments that focus on governance, administration, policy development,
personnel practices, dealing with culturally biased incidents, cultural diversity, and
methods of service delivery (Cultural Diversity Institute, 2000).