All boxes, cases, and the opening vignette are new to this edition. We have added a new
learning objective about the importance of special-purpose systems. This chapter includes
many new examples of how managers and decision makers can use information and decision
support systems to achieve personal and corporate goals. The section on problem solving and
decision making has new examples. We have emphasized that many of the information and
decision support topics discussed in the chapter can be built into some ERP systems, discussed
in Chapter 9.
We have added a new section on the benefits of information and decision support systems
at the end of the material on decision making and problem solving. This new section investigates the performance and costs of these systems and how they can benefit individuals,
groups, and organizations by helping them make better decisions, solve and implement
problems, and achieve their goals. We have also included new examples, including how
British Airways used the problem solving approach to address flight delays.
The section on MIS has updated examples and references throughout. We explore how
companies and local governments use software tools to help them in developing effective
All boxes, cases, and the opening vignette are new to this edition. We have added a newlearning objective about the importance of special-purpose systems. This chapter includesmany new examples of how managers and decision makers can use information and decisionsupport systems to achieve personal and corporate goals. The section on problem solving anddecision making has new examples. We have emphasized that many of the information anddecision support topics discussed in the chapter can be built into some ERP systems, discussedin Chapter 9.We have added a new section on the benefits of information and decision support systemsat the end of the material on decision making and problem solving. This new section investigates the performance and costs of these systems and how they can benefit individuals,groups, and organizations by helping them make better decisions, solve and implementproblems, and achieve their goals. We have also included new examples, including howBritish Airways used the problem solving approach to address flight delays.The section on MIS has updated examples and references throughout. We explore howcompanies and local governments use software tools to help them in developing effective
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