ิbusiness Process Management (BPM) is a set of methods,
tools, and technologies used to design, enact, analyze,
and control operational business processes. BPM is a process-
centric approach for improving performance that combines
information technologies with process and governance
methodologies. BPM is a collaboration between business
people and information technologists to foster effective, agile,
and transparent business processes. BPM spans people,
systems, functions, businesses, customers, suppliers, and
partners.