1] Once right people are on the team, adapting to changes becomes relatively easy. (Refer Exhibit 9.3 to know how Wells Fargo prepared for the impending change in the industry) If people join the team primarily because they are impressed with direction of the firm or the strategy it is adopting, they are certain to feel dissatisfied when the firm changes its direction or strategy according to situational demands. These dissatisfied people will rarely be enthusiastic participants when the firm is moving in new direction with new strategy.
2] Right people will not have motivational problems. A leader need not motivate them or monitor them closely. They are driven by inner drive to achieve best results and leave their mark.
3] A great company has never been created without right people in place. Wrong people will not be of much use even when the firm is moving in right direction. Similarly, great vision or strategy is hardly meaningful without right people in place.
Have faith, face brutal facts
Level 5 leaders encourage their people to face brutal facts. They believe that once enough effort is put into knowing the reality of the situation, right decisions will follow. This might not be the case always. There can be situations where enough information on the situation is available and yet decision making is difficult. But one thing is certain. A leader can make right decisions consistently only when he is in touch with the realities of the situation. Level 5 leaders use various techniques to understand the real situation.