How To Write Adjustment Letters
To resolve our customer's complaint, we can write an adjustment letter. This adjustment letter should be delivered not longer than one working day after we receive our customer complaint letter. Make sure we put the date on it. A good adjustment letter cannot only prevent our customers from leaving us but also strengthen their loyalty to us. A good and effective adjustment letter should consist of the following items :
Acknowledgment of receipt of our complaining customer.
Expression of our apology
Explanation of the problem
Solution of the problem : It can be an action or reimbursement.