More than 80 government agencies provide a variety of services
(including household registration, land management, social welfare,
public facility construction, and business management) to
the 1.9 million citizens of Tao-Yuan county. The county governor
has established a standardised procedure for handling the complaints
of citizens. Under the management system, the responsible
agency and the designated staff are expected to follow up all complaints
on a daily basis. The complaint-management system was
computerised in 2006, which enabled citizens to make their complaints
online