B,
Please identify who is handle this job. Service or Sales ?
It is easy follow up. and can chase direct to them.
Tracking how they prove the problem?
Do not make customer confuse cause of too many persons contract him with a same problem.
Please reply, I will look this problem by myself.
Thanks,
Note to service : Anyone handle must tell me and let update every step. Thanks.
Note to Den : please help to handle this problem. Thanks.
krup boss.