HI, i'm Victoria from City You World, could you help me.,? my friend have problem about buying some gold in city you world international. She buy 500 Gold via (New credit/debit card) Visa Card, the page says, payment success. But her ID didn't get the gold.. and then she try to buy 100 gold more, they payment said its success. but the gold wasn't received yet. here Her ID : 300229 (XiaoFang). Really need help. thank you!!