Primary activities
Inbound logistics – Sourcing coffee from diverse coffee beans producers with whom they have great relationships and built up efficient supply chain management system.
Operations – They have operation in 60 countries with their stores being modeled on company operated stores and licensed stores.
Outbound logistics – Most of its product mix are sold in-store and some through large box retailers. Payment around source through point of sale, prepaid Starbucks Cards and mobile payments.
Marketing and Sales – Traditionally, investment in marketing activities have not be significant and relied mainly on the growing reputation of premium quality product mix and superior customer services to give the ‘Starbucks Experience’ to drive customers to their stores and products.
Service - Starbucks has a reputation for providing supreme level of customer services to their consumers.
Support activities
Firm Infrastructure. They have well designed, aesthetically pleasing stores. They have efficient level of finance, accounting and legal departments to support the firm’s infrastructure.
Human Resource Management – Great benefits, employee empowerment and amazing corporate culture makes Starbucks drive efficient management of human capital.
Technology development – Investments in innovative technologies like the well like mobile app.
Procurement – Starbucks procures its products from a diverse group of supplier and has fixed contracts with some of the suppliers.23