I am sorry but your parcel appears to have been lost in transit.I have therefore requested a full refund for you and this should appear in your account within the next 7-10 working days.Please note that the refund for your postage will go through separately, and may show the day after the one for your items.
If you still want the items you have purchased, please re-order and let us know your new order number so that we can refund your postage.Alternatively you can re-order by phone on the number below and get your free postage by quoting your lost order number.
I am sorry for the inconvenience caused but if you have any further queries please reply to this email.